Terms of Service

These terms apply when you hire AT Consulting Pro, and when you use this website. They work together with two other documents: the written Statement of Work for your engagement, and the Cancellation & Refund Policy.

1. Who you're dealing with

AT Consulting Pro is the trade name of Alexander Kuznetsov, a sole proprietor, 48 Bambi Crescent, Keswick, Ontario L4P 4C6, Canada. Email: support@atconsultingpro.com.

In these terms, "I" and "me" mean AT Consulting Pro. "You" means the business, or the person, who hires me.

2. How an engagement starts

It starts with a free discovery call. If we both want to go ahead, I send a written proposal, and then a Statement of Work (SOW) that sets out the scope, deliverables, included hours, timeline, term and fees.

An engagement begins when you accept the SOW in writing (a reply by email is enough) and pay the first invoice or deposit, where these terms require one before work starts. Nothing said on a call or shown on this site is a binding offer on its own.

The SOW covers what's specific to your engagement. If it conflicts with these terms, the SOW wins for that engagement.

Changes to the scope are agreed in writing, by email. If a change affects the fee or the timeline, I'll tell you before doing the extra work.

My services are for business purposes. If you're hiring me for personal, family or household purposes, see section 13.

3. What I do, and what I need from you

From me: I do the work myself, with reasonable care and skill, as the SOW describes. I won't hand any part of it to someone else without your written agreement. On retainers, you get an hours log with each monthly report.

From you: the information, access and decisions the work needs, on time, and information that's accurate as far as you know. You make the business decisions and carry them out. If the work stalls because I'm waiting on something from you, the timeline moves with it.

What I'm not: I'm not a lawyer, accountant, tax adviser or financial adviser, and nothing I deliver is legal, accounting, tax or investment advice. For business plans, the financial projections are built on your figures and assumptions. You're responsible for checking them, and a lender or investor makes its own decision on its own criteria.

4. Prices and taxes

Prices in CAD, before applicable taxes. Sales taxes (GST/HST, or GST plus provincial tax where it applies) are added to invoices where they apply, at the rate for your location.

The price in your SOW holds for its term. Retainer prices don't change during an initial term. After that, I'll give you 30 days' notice by email before a new price applies from the start of a billing month, and you can end the retainer under the usual notice rules instead.

5. Invoicing and payment

A retainer runs on calendar months. If we start partway through a month, the SOW says how that first part-month is handled.

How to pay: Interac e-Transfer (Canadian clients; your bank sets the per-transfer limit, so larger invoices usually go by EFT), EFT or direct deposit in Canada, or international wire transfer. The bank details are on the invoice. I don't take card payments, and this site never asks for card or banking details.

My bank details don't change by email. If you ever get an invoice or message with different bank details, check with me at support@atconsultingpro.com, in a thread you started, before paying.

Bank fees: you pay your own bank's fees and any intermediary fees, so the amount that arrives matches the invoice. For wires, please use the "OUR" charges option.

Currency: I invoice in CAD. If you're outside Canada, I can invoice in USD on request. The USD amount is fixed in the proposal, and you're invoiced that amount.

6. Late payment

Overdue amounts carry simple interest of 1.5% per month, which is 18% per year, from the due date until paid. Interest isn't compounded, and there are no other late fees.

If an invoice is 15 days overdue, I'll send one written reminder, and then pause work until it's paid. Timelines move by the length of the pause. If an invoice is 30 days overdue, I may end the engagement by email. Fees for work already done stay payable.

7. Third-party costs and your accounts

My fees cover my time and work only. They don't include ad spend, software and licences, design or video production, printing, or other freelancers and agencies.

You pay those costs directly to the provider, in your name, and you own every account and the data in it. I work through the access you give me, as a user on your account wherever the platform allows it, and I give that access up when we finish. I don't resell or mark up third-party services.

I'm not responsible for outages, policy changes, price changes or account suspensions on third-party platforms that I didn't cause.

Any other expense, such as travel if you ask me to meet in person, needs your written approval in advance and is billed at cost.

8. Who owns the work

What I make for you: once you've paid the invoices that cover a deliverable in full, I assign to you the copyright in everything I created specifically for you under the SOW, and I waive my moral rights in it to the extent the law allows. Until then, you can use drafts to review the work.

What I bring with me: my templates, frameworks, checklists, methods and know-how stay mine, even when they appear inside your deliverables. You get a permanent, non-exclusive, royalty-free licence to use them as part of those deliverables, for your business.

What you bring: your materials stay yours. You let me use them only to do the work.

Other people's material (stock images, software, fonts) is covered by its own licence.

I won't name you as a client or show your work publicly without your written permission.

9. Confidentiality

We each keep the other's confidential information confidential and use it only for the engagement. That covers anything marked confidential or obviously confidential by its nature: plans, figures, customer lists, pricing, internal documents.

This doesn't apply to information that is public through no fault of the one receiving it, was already known to them, was developed independently, or was received lawfully from someone else. Either of us can share confidential information with our own professional advisers under a similar duty, or where the law requires it, in which case the other gets notice first if the law allows.

When the engagement ends, I'll return or delete your confidential materials on request, except records the law requires me to keep and routine backups until they're overwritten. This section keeps applying after the engagement ends. How I handle personal information is covered by the Privacy Policy.

10. No guarantee of results

I'll do the work well, but I can't promise what the market will do. Results depend on many things outside my control: your team, your product, your competitors, your budget, how the plan is carried out, and the decisions of customers, lenders and investors.

Disclaimer

The tools on this site ("Sort your month" and "Retainer vs. Hourly") give general, illustrative estimates based on the information you enter. They're a starting point for a conversation, not financial, legal, tax or other professional advice, and they don't predict or guarantee any result for your business. Any outcomes, examples or figures described elsewhere on this site show what's possible, not what's promised. Actual results depend on your business, market and execution, and AT Consulting Pro does not guarantee specific outcomes from its consulting services.

The sample work on this site is illustrative. It describes fictional businesses and isn't a record of real clients or results.

11. Limitation of liability

To the extent Ontario law allows:

• my total liability for all claims arising from an engagement is limited to the fees you paid me in the 3 months before the date the claim arose;
• I'm not liable for indirect or consequential losses, including lost profits, revenue, data or goodwill, or for decisions made by third parties such as lenders, investors or platforms.

Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or anything else the law doesn't allow to be limited.

12. Ending an engagement

Notice periods, minimum terms, pauses and refunds are set out in the Cancellation & Refund Policy, which forms part of these terms.

Sections 5 to 11 and 15 keep applying after an engagement ends, as far as they're relevant.

13. If you're hiring me as a consumer

My services are designed for businesses. If you're an individual hiring me for personal, family or household purposes, Ontario's Consumer Protection Act, 2002 may give you additional rights, including disclosure and cancellation rights for agreements made online. Nothing in these terms limits those rights. Where a term here conflicts with them, the Act applies.

14. Using this website

The articles, tools and pages on this site are general information. Please don't try to disrupt the site, scrape it in bulk, or use the forms for spam. The site's text, design and logo belong to AT Consulting Pro. Links to other websites are for convenience, and I'm not responsible for their content. I may change the site or take parts of it offline at any time.

15. Disputes and governing law

These terms, and every engagement under them, are governed by the laws of Ontario and the federal laws of Canada that apply there.

If something goes wrong, let's talk first. Send a written complaint to support@atconsultingpro.com saying what happened and what you'd like done. I'll respond within 15 business days, and we'll both try in good faith to settle it.

If that doesn't settle it, either of us can take the dispute to the courts of Ontario. There's no arbitration clause.

"Business days" in these terms and the Cancellation & Refund Policy means Monday to Friday, excluding Ontario statutory holidays, in Eastern Time.

16. The rest

• Force majeure: neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as a natural disaster, a widespread outage or a serious illness. We'll tell each other promptly and pick the work back up as soon as we can. This doesn't excuse paying for work already done.
• Independent contractor: I work for you as an independent contractor, not as an employee, even as a fractional CMO.
• Assignment: neither of us can transfer an engagement to someone else without the other's written consent.
• Entire agreement: these terms, your SOW and the Cancellation & Refund Policy are the whole agreement between us about the engagement.
• Severability: if any part of these terms turns out to be unenforceable, the rest still applies.
• No waiver: not enforcing a term once doesn't mean giving it up.
• Notices by email: notices go to support@atconsultingpro.com and to the email address in your SOW. A notice counts as received on the next business day after it's sent, unless the sender gets a delivery-failure message.

17. Changes to these terms

I may update these terms. The new version applies to SOWs accepted after the "Last updated" date. An SOW you've already accepted stays under the version in force when you accepted it, unless we both agree in writing.

18. Contact

AT Consulting Pro
48 Bambi Crescent, Keswick, Ontario L4P 4C6, Canada
support@atconsultingpro.com